Frequently Asked Questions

How do I book rentals with Premier Pop-Up Co.?

You can browse our rental items, add your selections to your cart, and submit a booking request through our website. Submitting a request does not automatically confirm your booking. We review each request for availability, delivery distance, event details, setup/breakdown needs, overnight requests, and applicable fees before confirming.

Is my booking confirmed once I submit a request?

No. Your booking is not confirmed until Premier Pop-Up Co. reviews and approves the request, required payment or deposit is received, and all required booking details are completed.

Do you offer delivery?

Yes. Premier Pop-Up Co. is delivery-only. We will deliver and pick up rental items based on the approved booking details.

Do you offer customer pickup?

No. Customer pickup is not currently available.

What areas do you serve?

We serve Henrico/Richmond, VA and surrounding areas. Delivery availability and fees may vary based on distance, event location, order size, access details, and schedule availability.

What do you rent?

We currently offer white folding chairs, 8 ft rectangular folding tables, a 10x10 white pop-up canopy add-on, and yard games including Cornhole, Giant Jenga, Giant Yard Pong, and Rustic Ring Toss. We also offer simple packages and bundles to make party planning easier.

Do you offer setup and breakdown?

Setup and breakdown may be available for an additional fee and must be requested and approved in advance. If setup/breakdown is not approved, rental items may be delivered stacked or grouped in a designated area.

Do you require a deposit?

A $50 non-refundable booking deposit may be required to reserve your date and inventory. The deposit is applied toward your final balance.

Is there a rental minimum?

Yes. A $75 rental minimum applies before delivery, setup/breakdown, overnight rental, rush fees, access/difficulty fees, sales tax, and other applicable fees.

When is the remaining balance due?

Remaining balances must be paid by the invoice due date and no later than 48 hours before scheduled delivery unless otherwise approved. Orders under $100 may require full payment at the time of booking.

What payment methods do you accept?

Approved business payment methods may include secure invoice/payment links or other approved payment options. Payment instructions will be provided after your request is reviewed.

Can I rent items overnight?

Overnight rentals may be available if approved in advance. Overnight requests are reviewed based on availability, schedule, event details, and applicable fees.

What happens if items are returned late, damaged, missing, or excessively dirty?

Additional fees may apply for late returns, unapproved extended use, extra pickup attempts, excessive cleaning, damaged items, missing items, or replacement costs.

Can I make changes to my order after submitting it?

Changes may be requested, but they are not guaranteed. Any updates depend on inventory availability, delivery schedule, timing, and applicable fees.

What is your cancellation policy?

Deposits are non-refundable once a booking is confirmed because inventory and scheduling are reserved. Cancellations, rescheduling requests, refunds, and credits may be reviewed case-by-case depending on timing, availability, weather, safety, preparation, and business costs.

Do you provide tents for rain or storm protection?

Our 10x10 white pop-up canopy is best used as an add-on for food tables, gift tables, dessert tables, drink stations, check-in areas, or small shaded party stations. It is not intended to be a full tent, storm shelter, or guaranteed rain-protection solution.

How far in advance should I book?

We recommend booking as early as possible to help secure your date and inventory. Last-minute requests may be accepted based on availability and may be subject to additional fees.

Can I customize a package or bundle?

Yes! Our packages are designed to make booking simple, but you can add extra tables, chairs, yard games, or available add-ons to fit your event. If you need something slightly different from a listed package, contact us before booking and we’ll help recommend the best setup based on your event size, space, and rental needs.

What is included in each package?

Each package includes the specific rental items listed in the package description. Please review the package details before booking so you know exactly what is included.

Do packages include delivery and setup?

Delivery is required but not included in the package price unless stated otherwise. Delivery fees are based on the approved booking details. Setup may be available as an added service when selected or approved.

Can I add more chairs, tables, games, or a canopy to a package?

Yes. Extra rental items may be added based on availability. Additional items, delivery, setup, overnight rentals, and applicable fees may change the final total.

Are packages cheaper than booking items individually?

Packages are designed to make planning easier and may offer a convenient bundled setup for common event needs. Final pricing depends on selected items, delivery, setup, rental duration, and any add-ons.

What if I’m not sure which package I need?

Contact us with your event date, location, guest count, and what you’re planning. We can help suggest the package that makes the most sense.

How should yard games be used during the rental?

Yard games should be used only as intended and placed on a safe, stable playing area. Customers are responsible for keeping all game pieces, bags, accessories, boards, blocks, rings, cups, and balls together during the rental period. Missing, damaged, wet, stained, or excessively dirty items may result in additional fees.