Frequently Asked Questions

How do I book rentals with Premier Pop-Up Co.?
You can browse our rental items, add your selections to your cart, and submit a booking request through our website. Submitting a request does not automatically confirm your booking. We review each request for availability, delivery distance, event details, setup/breakdown needs, overnight requests, and applicable fees before confirming.

Is my booking confirmed once I submit a request?
No. Your booking is not confirmed until Premier Pop-Up Co. reviews and approves the request, required payment or deposit is received, and all required booking details are completed.

Do you offer delivery?
Yes. Premier Pop-Up Co. is delivery-only. We will deliver and pick up rental items based on the approved booking details.

Do you offer customer pickup?
No. Customer pickup is not currently available.

What areas do you serve?
We serve Henrico/Richmond, VA and surrounding areas. Delivery availability and fees may vary based on distance, event location, order size, access details, and schedule availability.

What do you rent?
We currently offer white folding chairs, 8 ft rectangular folding tables, a 10x10 white pop-up canopy add-on, and yard games including Rustic Ring Toss and Giant Yard Pong.

Do you offer setup and breakdown?
Setup and breakdown may be available for an additional fee and must be requested and approved in advance. If setup/breakdown is not approved, rental items may be delivered stacked or grouped in a designated area.

Do you require a deposit?
A $50 non-refundable booking deposit may be required to reserve your date and inventory. The deposit is applied toward your final balance.

When is the remaining balance due?
Remaining balances must be paid by the invoice due date and no later than 48 hours before scheduled delivery unless otherwise approved. Orders under $100 may require full payment at the time of booking.

What payment methods do you accept?
Approved business payment methods may include invoice/payment links or other approved payment options. Payment instructions will be provided once your request is reviewed.

Can I rent items overnight?
Overnight rentals may be available if approved in advance. Overnight requests are reviewed based on availability, schedule, event details, and applicable fees.

What happens if items are returned late, damaged, missing, or excessively dirty?
Additional fees may apply for late returns, unapproved extended use, extra pickup attempts, excessive cleaning, damaged items, missing items, or replacement costs.

Can I make changes to my order after submitting it?
Changes may be requested, but they are not guaranteed. Any updates depend on inventory availability, delivery schedule, timing, and applicable fees.

What is your cancellation policy?
Deposits are non-refundable once a booking is confirmed because inventory and scheduling are reserved. Cancellations, rescheduling requests, refunds, and credits may be reviewed case-by-case depending on timing, availability, weather, safety, preparation, and business costs.

Do you provide tents for rain or storm protection?
Our 10x10 white pop-up canopy is best used as an add-on for food tables, gift tables, dessert tables, drink stations, check-in areas, or small shaded party stations. It is not intended to be a full tent, storm shelter, or guaranteed rain-protection solution.

How far in advance should I book?
We recommend booking as early as possible to help secure your date and inventory. Last-minute requests may be accepted based on availability and may be subject to additional fees.